Shipping policy

Thank you for choosing www.loftysale.com for your shopping needs. To ensure a smooth shopping experience, please familiarize yourself with our Shipping Policy outlined below.

Welcome to www.loftysale.com, your go-to destination for global and local shopping experiences. With warehouses strategically located in China, Australia, the UK, EU, USA, and the Middle East, we offer a diverse range of products to customers worldwide.

While many items are available for global shipping, some exclusive products are only accessible locally in specific countries. Please note that if a product is designated for local availability only and not in your current country, you won't be able to proceed with the checkout.

Additionally, we're delighted to offer worldwide free shipping on all our global products, ensuring a seamless and cost-effective shopping experience for our international customers. Explore our extensive collection, and enjoy the convenience of both global and local shopping at Loftysale.

Shipment Processing Time

At Loftysale, we aim to get your order to you as quickly as possible. We ship directly from multiple warehouses as soon as your order is processed. Please note that during peak periods, such as sales events or high order volumes, there may be a slight delay in shipment. Rest assured, we are working diligently to fulfill your order, and any significant delays will be communicated to you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed during checkout. We offer the following delivery estimates:

  • Global Products: 5-11 Business Days
  • Local Products: 3 to 7 Business Days
  • Delivery delays may occur in exceptional circumstances, such as natural disasters, pandemics, or situations beyond our control.

Shipment Confirmation & Order Tracking

Once your order is on its way, a tracking number will be added to your order details. You will receive a notification via email, allowing you to monitor the delivery status at every stage.

Important Message about COVID-19

In these challenging times, our thoughts are with all those affected by COVID-19. At LOFTYSALE, we prioritize the health and safety of our employees and customers. As a family-owned business, we continue to ship orders with utmost care. Our team practices social distancing, frequent handwashing, and equipment sanitization to ensure the cleanliness and safety of our products.

While we strive to maintain normal shipping operations, please be understanding of potential delays due to the global security measures in place. We appreciate your patience and assure you that your parcel will reach you.

Customs, Duties, and Taxes

Please be aware that www.loftysale.com is not responsible for any customs duties or taxes applied to your order. Any fees incurred during or after shipping are the customer's responsibility, including tariffs and taxes. If a package is returned to us due to unpaid customs, taxes, or being returned to the sender, we will refund the product cost and retain 15% restocking fee.

Damages

In the rare event that you receive damaged merchandise, kindly take a picture and email it to loftysale.com@gmail.com immediately. We will replace damaged goods within 24h of receiving your order to ensure your satisfaction.


Australia Shipping Information

At www.loftysale.com, we aim to provide efficient and cost-effective delivery services to our customers in Australia. Here's a concise overview of our shipping policy:

Order Processing:

  • Most orders are shipped from our Australian warehouse the next working day after receiving full payment.

Courier Partners:

  • We work with multiple couriers in Australia to ensure the best delivery services at reasonable prices.

Australia Post:

  • Items weighing 22kg or less are dispatched via Australia Post's eParcel.
  • Track your order using the provided consignment number on Australia Post's website.
  • Estimated delivery times are specified based on locations.

Aramex:

  • For items below 22kg with a lower cost, we use Aramex.
  • Receive an email confirmation with a tracking number upon dispatch.
  • Track your item on the Aramex website.

IGX, 4PX Express, Allied Express, Toll, Hunter Couriers, Couriers Please:

  • Specific guidelines and tracking instructions for each courier are provided upon dispatch.

Estimated Delivery Time Frames:

  • VIC: 3-5 working days
  • NSW, SA, ACT: 4-8 working days
  • QLD, NT, WA, TAS: 7-10 working days

COVID-19 Impact:

  • Delivery times may be affected due to ongoing COVID restrictions and natural disasters.

Undeliverable Packages:

  • Inaccurate addresses may incur re-delivery costs.
  • Unsuccessful delivery attempts are managed according to the courier service.

Rejected by Receiver:

  • Ensure the receiver is aware of the gift to avoid rejection.

Contacting Customer Service:

  • If you don't receive your item within ten business days, contact our customer service team.

Undeliverable Postcodes:

  • Some postcodes may be undeliverable, and extra shipping fees may apply.

Delivery to New Zealand:

  • Delivery time frame for orders to New Zealand is around 2 weeks.

Disclaimer for New Zealand Orders:

  • Orders over NZ$1000 may incur duty tax, processed by the courier company.

For more details and updates, please refer to your www.loftysale.com account and the provided URLs in this document. If you have any questions, feel free to contact our customer service team for assistance.